The IBTA and the tournament organizers thank you in advance for taking the time to complete this feedback form.
We want to improve and organize future tournaments to a higher standard. Therefore, please be open and share any difficulties, inconveniences, or problems you experienced during the tournaments. Compliments are always nice, but as a community, we can only grow when we receive constructive criticism, not just praise. So, feel free to express your thoughts honestly.
The form is divided into 8 sections, each containing questions. For each question, please describe any problem, issue, or inconvenience you encountered and help us by suggesting how this problem could be resolved in future tournaments.
Thank you, and let’s get started!
Personal Information
Full Name
Email Address
Country
Tournament Announcements and Participation Information
2.1. Tournament Information in Advance:
How did you find out about the tournament? Was the information provided clear and complete?
Problem / Issue:
Suggested Solution:
2.2. Communication with Organizers:
Did the organizers respond to your questions in time? Which channels (such as email, phone, social media) could you use to contact them? Was it clear how to reach them?
Problem / Issue:
Suggested Solution:
Tournament Arrival and Departure
3.1 Arrival and Departure Arrangements:
How would you rate the arrival and departure arrangements? Was it clear how to get to the event and leave afterward?
Problem / Issue:
Suggested Solution:
Accommodation
4.1. Rooms:
How did you find the comfort, accessibility, and cleanliness of the rooms?
Problem / Issue:
Suggested Solution:
4.2. Food:
Did the food services meet your expectations? Was there enough choice, and was the food quality satisfactory?
Problem / Issue:
Suggested Solution:
Competitions
5.1. Information About Tournament Rules and Schedule:
Was there enough information about the competition format, rules, player grouping, and daily schedules?
Problem / Issue:
Suggested Solution:
5.2. Finding the Courts:
Was it clear where and how to find the courts? Was there enough signage and directions?
Problem / Issue:
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5.3. Schedule:
Was the schedule well organized? Did the matches take place on time?
Problem / Issue:
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5.4. Referees:
How would you rate the work and fairness of the referees?
Problem / Issue:
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5.5. Ball Kids:
Were there enough volunteers to handle the balls, and was their assistance effective?
Problem / Issue:
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5.6. Court Quality:
How did you rate the court surface, condition, and suitability for blind tennis? Was the acoustics good enough to clearly hear the ball sound?
Problem / Issue:
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5.7. Balls:
Did the balls used meet your expectations in terms of quality and sound?
Problem / Issue:
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5.8. Result Announcements:
Was the information about results announced on time and easy to access?
Problem / Issue:
Suggested Solution:
Spectators and Live Streaming
6.1. Space for Spectators:
Was there enough space and comfortable conditions for spectators to watch the matches?
Problem / Issue:
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6.2. Live Streaming:
Was live streaming provided? Was the streaming link clearly and conveniently available?
Problem / Issue:
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Response from Organizers and Head Referee to Your Questions
7.1.
Did the organizers and the head referee respond to your questions and resolve issues effectively? Was their response timely and helpful?
Problem / Issue:
Suggested Solution:
Additional Comments
8.1. If you have anything else to share, please write it here:
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